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Fall in Love with your Computer – February Newsletter 2017

Posted on: 02/17/2017 | by: Graham

 

Want to Fall in Love with your Computer Again?

The Thrill is Gone – do you remember that classic blues song? It’s a heart-breaking reminder about the loss of a once exhilarating and passionate connection. It’s a bitter realisation when the old spark seems gone forever. Somehow over time, all the previous excitement has simply fizzled out. Excuse us, but we are talking about your relationship with your computer!

Tips on Learning to Love Your PC Again
It’s very likely that the relationship between you and your computer is salvageable, it just needs a little extra attention. Try these steps to put some zip back in the relationship with your computer:

  • Slow Start-up? Does it take your computer way too long to wake up and get started with the day’s tasks? It’s possible that there are too many non-critical programs launching during the start-up process. Streamline the start-up process by consulting with a technology professional who can identify unnecessary programs that are slowing down the functioning of your computer. Cutting back on these boot problems should speed things along. 
  • Is Your PC Bloated? PC makers often throw in a lot of free tools. Initially, it sounds good to have all of those freebies, but a lot of techies call those freebies “bloatware” for a good reason. It’s possible your PC is running slowly because of bloat. If these free programs aren’t helping you, removing them might lighten the load on your computer.
  • Ready to add RAM? Does it seem like your old PC is in a perpetual state of sleep-walking? Is it nearly overwhelmed every time it has to open a spreadsheet? If yes, then maybe it’s time to spend a few bucks and add more RAM or memory. To assess your current RAM status, check System Properties to see what you have on-board. How much RAM should you add? Do you simply surf the net and check your e-mail or do you have a kid who’s a high speed gaming fanatic? Have a technology professional properly assess your needs and add the required RAM to your PC. 

Is Your PC Ready for a Second Life? Didn’t everyone’s grandmother use the phrase – “don’t throw good money after bad?” At some point, it’s probably not worth pumping more money into a really old PC. That doesn’t mean it can’t still enjoy a second life as something other than your smoking hot primary computer. Turn it into a secondary computer. Do you love “old-school” gaming, then check into those older games that can run on your older operating system. You can also donate it to a local school, day care centre or charity organisation if it’s not completely ancient.

 

Improve your Relationship with your Computer

Those lyrics, “If you can’t be with the one you love, love the one you’re with,” can also apply to computers. If you can’t afford a new computer at this time, it’s very likely that your current computer can be improved with some professional maintenance. Computer Troubleshooters can help you increase the efficiency of an older PC with a little TLC and maybe some added RAM. Consider a deep cleaning to remove unnecessary programs that are doing nothing but slowing down the functioning of your PC.

So, where does Computer Troubleshooters Stand on Valentine’s Day?

  • We certainly hope that our customers love the way we rescue them when their IT is letting their business down.
  • We’re waiting by the phone for our customers’ call to set the next date
  • We are seeking a lasting relationship; how does a service plan sound to you, taking care of all your IT needs?
  • This could be a match made in Heaven. Please be my Valentine!

Keep up with Technology – New Gadgets for your Home and Office

Brateck sit-stand desk workstation – $370.00+GST ($425.50) – Black or White

The DWS04-01 is an ultra easy sit-stand solution designed with a spacious upper display surface and lower keyboard and mouse desk. It features spring-assisted lift mechanism that lets you switch easily between sitting and standing in just a few seconds. It also holds up to 15kg/33lbs, while staying steady and solid at any height. Simple to start enjoying the health benefits of standing while you work.

Features:

  • Large work surface accommodates two monitors or a monitor and a laptop.
  • Ergonomic keyboard tray keeps staggered height between keyboard and monitor to prevent neck strain without manual adjustments of sitting or standing.
  • Stepless height adjustment allows a comfortable standing or sitting position as you want.
  • Spring lifting mechanism allows to easily moving the desk up and down, even with your computer equipment.
  • Dual squeeze handles effortlessly activate and inactivate the height adjustment mode.
  • Sturdy construction keeps stable and solid even fully extended.

Who do you know who needs a….?

Computer Troubleshooters are proud to be a member of two business networking groups.
Venus and Business Alliance are business networking organisations that allow us to develop lasting relationships with many professions that you may be looking for.

From a plumber or printer, lawyer or mortgage advisor; we can recommend a professional that you can trust.

Every month we will recommend a professional that will be able to help you!

(Let them know that they were recommended by Computer Troubleshooters)

EnableMe – Financial Personal Trainers

Sarah Bayley
Phone – 03 595 0571
sarah@enableme.co.nz
http://enableme.co.nz/
Most of us would like the financial freedom to enjoy life without worrying about money. In reality that’s a tough ambition to realise! Our financial personal trainer Sarah is a highly trained, professional financial adviser. She can help you identify your financial goals, create a plan to make them happen and keep you on track to achieving success. No matter what your life stage is or how ‘unfit’ your current finances are, Sarah can help.

enableMe financial personal trainers are Registered Financial Advisers or qualified Chartered Accountants. They will be honest with you, offer you expert independent and impartial advice via one-on-one coaching and enable you to get in control and get ahead.

Since 2007, our financial personal trainers have enabled more than 4,000 kiwis achieve their financial goals. Whether you want to get focussed on your finances, get rid of your mortgage and build wealth or set yourself up to relax financially and enjoy your retirement, see how we’re helping our clients achieve financial freedom faster.

If you want to manage your money smarter, get rid of your mortgage faster and build wealth or get set-up to relax financially and enjoy your retirement – get in contact with Sarah, she will show you what you’re capable of with her expert, independent financial advice and one-on-one coaching.

Spread the Word!

Don’t miss out on your coupon! Did you know, if you refer someone to us that we send you a $20 coupon?
In appreciation for the referral we send you a coupon to use or to give to someone else to use on their next job with us.

Is your Current Computer due for an Upgrade?

Ex-lease desktop computers, laptops and monitors for sale

We can source some great deals on ex-lease desktops, laptops and monitors.
Why buy new when for half the price you can get ex-lease!?!
The machines are ex-business-lease with being a maximum of 3 years old.

Perfect for school, home and business use!

Currently in stock we have:

HP 8200 Elite ex-lease SFF / Intel Core i5 2400 3.1GHz / 4GB RAM / 250GB HDD / DVDRW / Windows 7 Pro (3 Month RTB Warranty) – $400.00+GST
At these prices – why not upgrade? Add in a Solid state drive to increase speed and reliability – Upgrade to a 240GB SSD – $120.00+GST ($138.00)
HP Compaq LA2306x ex-lease 23″ Wide Screen Monitor – VGA/DVI (3 month RTB warranty) – $130.00+GST ($149.50)
Dell E6430s 14″ ex-lease laptop / Intel Core i5 3320m @ 2.6Ghz / 4GB RAM / new 240GB SSD / DVDRW / Windows 10 Pro (3 month RTB warranty) – $520.00+GST ($598.00)
All ex-lease hardware comes with a 3 month RTB warranty – Upgrade to 1 Year Warranty – $120.00+GST ($138.00)
Security is a must – we recommend ESET NOD 32 Anti Virus. A 12 month license is only $60.00+GST. Further discounts are given for 2-3 year licenses and renewals.
We can copy data from your old computer for nominal rates, please feel free to call to discuss the options with us.

Does your Computer and Mobile Device have Anti-Virus Protection?

Computer Troubleshooters recommend ESET!
We can supply and set up ESET NOD32 Antivirus protection for you at $69.00 for a 1 year license. Further discounts are given for 2-3 year licenses and renewals.
ESET licenses work with Windows, Mac and Linux operating systems.
ESET NOD 32 Antivirus is powerful, ultrafast antivirus with anti-phishing. Anti-phishing blocks attempt to steal passwords, banking or credit card details.
Gives proactive protection against all types of online and offline threats.
Scans while downloading, decreasing scanning time.Don’t forget about your mobile devices!
ESET provides comprehensive protection for your Andriod smartphone or tablet.

We can supply and set up ESET Mobile Security for you at $29.99.00 for a 1 year license.
Further discounts are given for 2-3 year licenses and renewals.

We use our phones for emails, shopping and web browsing all the time. Explore the internet with confidence, thanks to proven Antivirus protection, while Anti-Phishing protects your personal data.
Proactive Anti-Theft takes snapshots if someone tries to access your data and locks your device.
Only receive the calls and texts you want, when you want. Block individual callers or groups using SMS & Call Filter.

 
Microsoft says a quarter of devices are at risk for not using up-to-date antivirus software.
Releasing the Microsoft Security Intelligence Report volume 14, the study shows 2.5 out of 10 PCs on average lack an efficient protection layer, making them 5.5 times more likely to be infected with malware.
“People intuitively understand the importance of locking their front doors to prevent their homes from being broken into,” says Tim Rains, director, Trustworthy Computing, Microsoft.
“Computer security is no different. Surfing the Internet without up-to-date Antivirus is like leaving your front door open to criminals.
“With the release of this new research, Microsoft is urging people to make sure they have up-to-date Antivirus installed on their computers.”Think before you click:
Microsoft says it detected and removed malicious email attachments from almost three million computers during the fourth quarter of 2015.
People encounter this type of threat when opening documents, such as a PDF or Word document, that have been maliciously crafted and sent to them in email.

Bargain hunters beware:
Key-gen, a threat family commonly bundled with malware, was detected almost seven million times during the last quarter of the year, through people seeking free or discounted software, movies or games online.
Yet despite the benefits of antivirus, the software company says many people do not realise they are unprotected.

There are a number of reasons why:
• A trial period has expired or the software is out of date
• The antivirus was disabled by malware
• People may not realise the importance of antivirus so they do not install it
To find out if people are using valid and up-to-date Antivirus, Microsoft recommends they go to their system control panels to check their computers’ security settings, and if they do not have antivirus installed, they can download it from a trusted vendor.
“Regardless of whether you use a free or paid-for solution, the importance of Antivirus cannot be overstated,” Rains says.
“By taking the proper measures to protect your computer, including the most basic step of installing Antivirus, you can dramatically reduce your risk of becoming a victim.”

    • James Henderson
 

 

 

 

Happy New Year – January Newsletter 2017

Posted on: 01/23/2017 | by: Graham

 

Happy New Year for 2017

We would like to take the opportunity to wish you all a very happy New Year and a big welcome to 2017.  We all enjoyed a nice break over the Christmas period and have come back refreshed and raring to go for another year.

To keep up to date with what is happening in the technology world you can follow us on Facebook at http://www.facebook.com/ctseast

 

Who do you know who needs a….?

 

Computer Troubleshooters are proud to be a member of two business networking groups.
Venus and Business Alliance are business networking organisations that allow us to develop lasting relationships with many professions that you may be looking for.

From a plumber or printer, lawyer or mortgage advisor; we can recommend a professional that you can trust.

Every month we will recommend a professional that will be able to help you!

(Let them know that they were recommended by Computer Troubleshooters)

Big Cheese Business Coaching

Andreas Becker
andreas@big-cheese.co.nz
03 374 1613
http://www.big-cheese.co.nz/
Want to achieve more with less work this year?

Are you sick and tired of owning a business, working harder than any of your team, taking all the risk and at the end of the day having little to show for it?

Business coaching is the solution you should be looking for. It offers a solution to business owners to help them increase their cash flow, make profit and have time and freedom to actually be able to do the things you love.

Andreas Becker is the Business Turnaround Specialist. He helps business owners build a passion for this work, maximize profits and create the life of their dreams.

Andreas has coached 117+ businesses in New Zealand and abroad. His hands-on entrepreneurial experience includes being an active property investor as well as buying, building and selling a number of successful businesses.

Contact Andreas to book a Strategy Session now!

Spread the Word!

Did you know, if you refer someone to us that we send you a $20 coupon?
In appreciation for the referral we send you a coupon to use or to give to someone else to use on their next job with us.
But the trick is that we need to know! So spread the word and remind your friends to mention your name when they talk to us.

Is your Current Computer due for an Upgrade?

Ex-lease desktop computers, laptops and monitors for sale

We can source some great deals on ex-lease desktops, laptops and monitors.
Why buy new when for half the price you can get ex-lease!?!
The machines are ex-business-lease with being a maximum of 3 years old.

Perfect for school, home and business use!

Currently in stock we have:


HP 8200 Elite ex-lease SFF / Intel Core i5 2400 3.1GHz / 4GB RAM / 250GB HDD / DVDRW / Windows 7 Pro (3 Month RTB Warranty) – $400.00+GST
Dell P2011ht ex-lease 20″ Wide Screen Monitor – VGA/DVI (3 month RTB warranty) – $80.00+GST
At these prices – why not upgrade? Add in a Solid state drive to increase speed and reliability – SATA3 2.5″ 120GB Intel 540 Series SSD (5 Year RTB Warranty) – $115.00+GST
Security is a must – we recommend ESET NOD 32 Anti Virus. A 12 month license is only $60.00+GST. Further discounts are given for 2-3 year licenses and renewals.
We can copy data from your old computer for nominal rates, please feel free to call to discuss the options with us.

Creating a Technology Plan for the New Year

We all make personal New Year’s resolutions on January 1st. This year, why not commit to a few professional resolutions for your business, too? Computer Troubleshooters strongly encourages you to put a new technology plan at the top of that list for 2017. We are offering some technology planning guidelines that can help you form a strategy as you think about your business resolutions and professional goals for 2017.

Technology Solutions that can Benefit your Business in the New Year:

Backup Services: Cloud services include data storage and backup systems plus access to software programs. Information stored on the cloud can be shared with other users anywhere and at any time. Data shows that 61% of surveyed small businesses are currently using some form of cloud-based service with another 5% planning to add cloud services by 2017. If your business is not currently using the cloud for backup service, it’s time to make a plan for switching over. The cloud can provide data storage plus a variety of services and benefits. Put the cloud at the top of your list.

Security Measures: Bring Your Own Device (BYOD) research shows that over two-thirds of surveyed companies already have employees using their own computers on the job. The advantage is that BYOD makes it easier for employees to stay in constant contact and also work from home more productively. The efficiency of BYOD comes with the responsibility on the part of the business for training employees on security policies and standards. Safeguarding your network and ensuring the confidentiality of your data is critical to the security of your business.

Disaster Recovery: Within the past year natural and weather related disasters have raised the business community’s concerns over data recovery solutions. As you consider your disaster recovery plan, try to consider the consequences of losing all of your business’ data. Think of the lost revenue if your business is off-line for several days. This will remind you of how important it is to have a solid disaster recovery plan in place. There are a variety of disaster recovery plans available. After the disaster occurs, it’s too late to wish you had kept that New Year’s resolution for a disaster recovery plan! Commit to a disaster recovery plan now.

Managed Services: Technology is a key component tied to the success of your business. It enables your business to stay efficient, productive and competitive in today’s marketplace. That is as long as your technology systems are up to date and functioning properly.

Have you considered a managed service plan? A managed service provider develops a customised IT service plan that will suit the budget and the needs of the client’s business. A service plan can help your business reduce IT operational costs while actually providing a higher level of IT service.
The need for a managed service provider has become increasingly important as business owners need to make informed and increasingly complex choices about technology solutions.

Prepare for 2017 – TODAY!

Computer Troubleshooters can work with you to assess your IT needs and develop a customised plan for your business. If your business needs to develop a backup system, move to cloud services or develop a Mobile App – we can help. Computer Troubleshooters is here to help your business stay productive, efficient and competitive in 2017. Give your local Computer Troubleshooters office a call and one of our computer professionals will be happy to help you.


 

 

 

 

 

 

 

 

Upgrade to a new Computer or get a Tune Up service?

Posted on: 01/01/2017 | by: Arlou

Does your computer seem unresponsive, sluggish, and unreliable?

Do you feel you spend time waiting for things to happen on your computer?
Is your productivity slowing down as a result of a slow computer?

One of the most common questions we get in our business is “Should I repair or replace my computer?” While it is an individual decision there are several key factors that should help determine your course of action. Obviously, the price difference can be huge and the disruption painful, but what are the key determinants of your choice;

3 key determinants to upgrade your computer?

We suggest you use a 3-step process to determine the correct course of action

  1. Computer Age; If you existing computer is over 3 years old the risk of catastrophic failure due to hard drive or part failure is much higher,and the overall expected life of a PC that is constant use is rarely over 5 years. Life expectancy is generally lower for laptops that are moved & carried around regularly. Doing maintenance on an old machine might not be the best answer, especially if you are critically dependent on it working correct & if it fails you will end up in an emergency.

 

  1. Computer Specifications: Check the specifications of your current computer; with the evolution of new software & applications, especially video applications such as Facebook and news services, means your current computer just may not be able to process fast enough to give you performance that is satisfactory.Most new computers now offer significantly more processor speeds & RAM than what was available a few years ago.If you are looking to run the latest versions of Windows 10, Internet browsers (like Google Chrome), Office 365 or Microsoft Office 2016 then it is difficult to get the maximum benefits without modern specifications. If your old computer has low specification components a Computer Tune Up may not resolve all your speed issues.

 

  1. Computer Maintenance:Assuming you have agreed the first 2 steps are not a problem; then if you are experiencing slow startups, slow application opening, application time outs or regular restarting requests this can generally mean your computer needs a Tune Up. A computer Tune Up is where we do a deep clean to remove unwanted programs and files then the operating systems cleaned of unnecessary bloat. Often just normal use on the web can accumulate,without your knowledge, thousands of small unwanted programs, cookies, and tracking code that ultimately accumulates slowing everything down. The final area of a Tune Up is defragging your hard disk, where the storage space can be reallocated and made more efficient, giving improved performance.

 

Just like servicing a car we suggest that even the best computer will need tuning at least every 12 months or more frequently if you’re a business user, this can be done using a maintenance plan with automated routines and processes that can be run remotely by your local Computer Troubleshooters.

 

Repair or Replace?

Given the 3 critical factors above and your individual circumstance you should have formulated your own view of whether you should repair or replace your computer. So what are the options?

Repair – You can simply call in an expert like Computer Troubleshooters to do a computer Tune Up to get your machine back to optimal performance. They will do a series of deep scans and maintenance processes that should remove the bloat. We also would recommend joining a maintenance plan that regularly does this process to keep you at the optimal performance level. Part of this is also reviewing your backup regime to ensure that you will not experience data catastrophe should a failure occur in the future.

Replace – Once you decide to replace your machine there are few options you can consider;

  • Upgrade – Simply replacing the hard drive on an existing computer with SSD (solid state drive) can significantly improve processing speeds and memory without the need to replace the full system. This also significantly reduces a key point of failure risk from an old system.
  • New Packaged– a new system ultimately will give you a new experience in performance, you just need to ensure the specifications will deliver on your expectations. Lower prices can often mean lower performance, you generally get what you pay for. We generally suggest a minimum of 4GB of RAM and an i5 or better CPU. Just bear in mind you may need to repurchase software that was on your existing machine.
  • New Custom – if you have a specific need or application we can help put together a custom-built system option that can take into account your specific user requirements. We can spec, order & install a system specifically for your needs. Ask us for a quote.

You can transfer all your data and settings on to your new computer so that your new machine is setup is the same as previously, this can be done relatively easily by your local Computer Troubleshooters. Just bear in mind that Windows10 is now the standard operating system for PC’s, so you may need to adapt to the new Windows environment.

At the same time we also recommend reviewing your backup regime to ensure your critical data is protected.

Optimal Computer Performance

Regardless of your situation whether it is repair or replace we can help you optimize your computer experience to help you get the best performance. You don’t have to put up with a slow computer. Give your local Computer Troubleshooters office a call and one of their technology professionals will be happy to evaluate the status of your current computer and help you choose the correct course of action.

 

 

Workshop and Office Christmas Hours

Posted on: 12/19/2016 | by: Graham

workshop-closed

Merry Christmas – December Newsletter 2016

Posted on: 12/12/2016 | by: Graham

 

Christmas Office Hours

It’s that time of year again, and gosh it has come around quick!

We would like to send out a big THANK YOU for all your support over the last year.

Our office will be closed from 2pm, Friday the 23rd of December for a well-deserved break over Christmas and New Year.

Our workshop will be closed for computer repairs from Friday the 16th of December. If you have any computer repairs you would like completed within the workshop please make sure they are booked in before this date. Otherwise we cannot guarantee that your computer repair would be able to be completed before we close for the holiday season.
Otherwise, we can book in onsite visits up until the 22nd of December.

The office will be closed but we will still be able to provide remote support for our managed clients if required.
To submit a job ticket please use the CT icon from your task bar or send an email to support@cteast.co.nz.

The office will reopen at 8am on Monday the 9th of January.

All our team here would like to wish you all a very Merry Christmas and a happy and prosperous New Year and we look forward to seeing you all again next year.

christmas-keyboard

Who do you know who needs a….?

Venus Business Alliance

Computer Troubleshooters are proud to be a member of two business networking groups.
Venus and Business Alliance are business networking organisations that allow us to develop lasting relationships with many professions that you may be looking for.

From a plumber or printer, lawyer or mortgage advisor; we can recommend a professional that you can trust.

Every month we will recommend a professional that will be able to help you!

(Let them know that they were recommended by Computer Troubleshooters)

SignTech the SignMasters

signtech Richard Alderson
richard.alderson@signtech.co.nz
9 Livingstone Street, Phillipstown, Christchurch
03 348 8116
http://www.signtech.co.nz/
A business without signs, is a sign of no business!

Signtech is the complete one stop shop for all your signage requirements. We believe that no job is too big or too small and that truly effective signage can add tremendous value to your business in a way that no other marketing or advertising can. At Signtech we manufacture a huge variety of signs from the small to the very large.

With our in-house consulting, manufacturing and graphic design teams we help our clients manage the process from concept to completion. We stand behind our product with every sign carrying our Signtech warranty.

Our Sign Products and Services include:
Vehicle Signage
Business Signage
Building Signs
Foot Path Signs
Illuminated Signs
Wayfinding Signs

Liquid Translation

liquid-translation Richard Alderson
info@liquidtranslation.co.nz
021 2 4 A WINE
http://liquidtranslation.co.nz/
https://www.facebook.com/liquidtranslation
Liquid Translation offers corporate or causal wine classes at your work place or home.
Learning about wine can be serious fun! We structure our classes to your requirements. Topics available cover things such as wine menu management, manage your cellar, a special wine matched dinner, to work drinks.Richard supplies the wine selection and glasses, you provide the people and the nibbles!

Richard has been tutoring since the late 90s, first in bar and cocktail and later moving into wine. He loves to open a bottle of wine and discover what the ‘winemaker’ has done to make it what it is, it is this journey of discovery that he loves to share with other people.

Spread the Word!

Did you know, if you refer someone to us that we send you a $20 coupon?
In appreciation for the referral we send you a coupon to use or to give to someone else to use on their next job with us.
But the trick is that we need to know! So spread the word and remind your friends to mention your name when they talk to us.
spread-the-word

Is your Current Computer due for an Upgrade?

Ex-lease desktop computers, laptops and monitors for sale

We can source some great deals on ex-lease desktops, laptops and monitors.
Why buy new when for half the price you can get ex-lease!?!
The machines are ex-business-lease with being a maximum of 3 years old.

Perfect for school, home and business use!

Currently in stock we have:

Time for ex-lease computer
HP 8200 Elite ex-lease SFF / Intel Core i5 2400 3.1GHz / 4GB RAM / 250GB HDD / DVDRW / Windows 7 Pro (3 Month RTB Warranty) – $400.00+GST HP desktop
Dell P2011ht ex-lease 20″ Wide Screen Monitor – VGA/DVI (3 month RTB warranty) – $80.00+GST Dell monitor
At these prices – why not upgrade? Add in a Solid state drive to increase speed and reliability – SATA3 2.5″ 120GB Intel 540 Series SSD (5 Year RTB Warranty) – $99.00+GST Copy (2) of hdd-ssd-2
Security is a must – we recommend ESET NOD 32 Anti Virus. A 12 month license is only $60.00+GST. Further discounts are given for 2-3 year licenses and renewals. eset_nod32_antivirus
We can copy data from your old computer for nominal rates, please feel free to call to discuss the options with us.

Computer Troubleshooters is here to help!

 Computer Help
For a small monthly fee we can look your computers, security and backup for you.
We set up systems, and most importantly, we monitor them to make sure they are working.

Are you sick of worring about your data and security on your computer?

Laptop head small
Your peace of mind depends on your computer reliability. You need us to deliver proactive services that not only keeps your computer up and running, but running effectively and efficiently.

Our complete H.O.S.T. (Home Office Support Technology) package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.

Includes features such as: 

Security Monitoring
Licenses for antivirus and antispyware software
Antivirus monitoring on computers
Security patch management ensures your operating systems are up to date and not exposed to vulnerabilities.

Backup implementations and monitoring
Backups can be managed and monitored daily when included in a plan and supported software is used

Regular maintenance
Monthly defrag of hard drives, deletion of temporary files and internet debris, removal of unwanted cookies, spyware and viruses

Remote support
CTS can minimise disruptions to your life by remotely resolving issues using a secure system, thus reducing expensive onsite visits when there is a crisis
If an issue arises that requires on-site assistance, prior in-depth knowledge allows CTS to send fully prepared specialists who can resolve the issue faster than ever before

For any further information or if you would like us to send out our brochure please contact us!

HOST logo
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Kind regards,

Sara Leadbeater
Director/Office Manager
Computer Troubleshooters – Christchurch East
Technology Solved

Phone:   03 389 3887
Email:        sara@cteast.co.nz
Facebook: www.facebook.com/ctseast

Website     www.ctseast.co.nz

 

 

How to enable your business IT Systems

Posted on: 12/08/2016 | by: Arlou

Is your business struggling to keep up with technology change?
As a business owner are you swamped with IT issues and user requests?
Do your business’ systems seem old and stuck in the past?

IT for most business has changed significantly in the last 5 years. Traditionally Small and Medium Businesses felt they needed to own their own hardware, software and support infrastructure. To have everything located in your office seemed safe and reassuring that your business was in safe hands. Then along came smartphones, Gen Y, and cloud computing!

So how do you take your business IT systems to the new frontier?

Surprisingly the change isn’t as hard or expensive as you think, you just need to see ownership as an old-fashioned way to view IT, you need to think more about access and scale as the key to better IT systems. By leveraging off broadband and cloud technological advances you can now achieve large business outcomes on a SMB budget.

Microsoft Office 365 is now the default software architecture for Microsoft products in Small & Medium Business, it forms the core of new business IT environments with over 80 million users worldwide and growing fast, it has proven to be reliable & solid.

Office 365 Advantages

Office 365 has been built as a cloud “software as a service” product so it is relatively device agnostic, controlled centrally with security top of mind. This means the Microsoft business office 365 environment is flexible, duplicable, accessible & remotely administered. Beyond the standard Microsoft Office suite benefits we have enjoyed for years it delivers additionally on 4 major areas;

  • Bring your own device – particularly smartphones & iPhones (BYOD).
  • Multi Device with Syncing between devices on multiple operating platforms.
  • Tablets, Smartphone & PC smoothing (same software on different device types).
  • Anywhere access – Security enabled and administered remotely.

This translates into 4 key benefits for users;

  • Same Operation – Outlook 365 looks feels and operates similarly on all device types.
  • Cross Platform – Microsoft, Apple, & Android all just work the same.
  • Simple Downloads – once your Outlook 365 tenant has been professionally setup, data migrated, & deployed – downloading the software on extra devices is easy if you know your admin stuff. Software is updated regularly automatically.
  • Syncing – it just works seamlessly regardless of what device you are using, it stays updated and syncs without any drama, knowing that the Microsoft data centre is doing all this in the background makes the value equation easier to swallow.

Personally, having used the combined office software now for some time, and having downloaded my Office 365 on 4 different devices and types (PC, Smartphone, Laptop, & Android Tablet) I am impressed, particularly with Outlook 365 with corporate grade email access from anywhere across the globe, on any device, and all synced and backed up at the Microsoft data centre. This alone is enough to justify Office 365.

Business Owner Considerations

  • Capital investment – do you prefer to invest to upgrade systems or use a pay as you go subscription model?
  • Space and operating requirements – do you need to run your own infrastructure?
  • Maintenance – would hosting dramatically reduce staff or outsource costs for your IT support?
  • Scalability – will you need to add or reduce users in the future?
  • Operating control – can you trust an external IT expert to remotely manage your systems?
  • Applications – can you use hosted applications or do you need to host locally?
  • Data usage and file sizes – are your business characteristics suitable to use hosted applications?
  • Broadband speed and capacity – can your internet bandwidth handle hosted usage?
  • Statutory data retention – does your business have a requirement to hold and protect data?

End user considerations

  • Access anywhere – do your users need access from PC, tablet and phones?
  • Syncing – do your staff need synced email and data?
  • Information sharing – would accessing business information on the move be helpful to your staff?
  • Seamless networking – would eliminating the need for a VPN reduce access complexity and increase productivity?
  • Backup and central control – would automatic backup and centralized control reduce your risk of user originated data loss?

In assessing these considerations, you may need some additional help to determine if the Office 365 alternative is applicable, feel free give us a call to discuss your situation.

Are you ready to IT enable your business?

So hopefully you can see a clear path to IT enable your business using Office 365 as the core software architecture. Office 365 offers a range of advanced tools that enables your employees to be productive anywhere and at any time across a range of devices. With Office 2016 & Windows 10 now fully proven you can combine to get the very latest software across your business knowing it works and is fully compatible.

Checkout our Office 365 Solutions Catalogue that sets out in detail how Office 365 can IT enable your business view either online or we can give you a printed copy.

If you wish to upgrade your IT Systems it will still requires guidance to get it right, so give your local Computer Troubleshooters office a call today and one of our technology professionals will be happy to discuss how Office 365 can benefit your business.

Online Shopping Tips – November Newsletter 2016

Posted on: 11/29/2016 | by: Graham

christmas-keyboard

Christmas Office Hours

As much as I keep avoiding the elephant in the room, Christmas is fast approaching (I have no idea how time goes so fast!)
Our office will be closed from 2pm, Friday the 23rd of December for a well-deserved break over Christmas and New Year.
Our workshop will be closed for computer repairs from Friday the 16th of December as we cannot guarantee that your computer could be repaired before we close for the holiday season.
The office will reopen on Monday the 9th of January.

Tips and Tricks for your Home and Office tp-link-powerline-adapter

Sick of a slow and patchy internet connection? This could be your solution!

TP-LINK’s AV500 Nano Powerline Adapter Starter Kit TL-PA411KIT turns your existing powerline into a high speed network with no need for new wires or drilling. No configuration is required, simply plug your adapters into your power sockets and you can establish networking infrastructure in a flash. With a speed of up to 500Mbps, TL-PA411KIT transmits HD streaming and even 3D movies to every room, making it a great choice for an easy to build multimedia entertainment network.

Call us to discuss your home or business networking requirements!

Who do you know who needs a….?

VenusBusiness Alliance

Computer Troubleshooters are proud to be a member of two business networking groups.
Venus and Business Alliance are business networking organisations that allow us to develop lasting relationships with many professions that you may be looking for.

From a plumber or printer, lawyer or mortgage advisor; we can recommend a professional that you can trust.

Every month we will recommend a professional that will be able to help you!

(Let them know that they were recommended by Computer Troubleshooters)

Whitehot Jewellery

Whitehot

Sharron Jones
sharron@whitehot.co.nz
http://whitehot.co.nz

Whitehot Jewellery is here to make your Christmas Shopping so easy!
How? We come to you!
All we need is a couple of friends, a couple of hours over a couple of wines. We bring the jewellery collection and it’s like a pop-up store at your house or work.
No more online purchase regrets, as you get to actually try the jewellery on.
And, being a local company we have guaranteed Christmas delivery, even up to the 22nd of December.
Our hosts are generously rewarded for inviting us into their homes and it is great to be able to offer free jewellery to them. It’s our way of saying thanks!
Contact Sharron to book in a date!

Spread the Word!  spread-the-word

Did you know, if you refer someone to us that we send you a $20 coupon?
In appreciation for the referral we send you a coupon to use or to give to someone else to use on their next job with us.
But the trick is that we need to know! So spread the word and remind your friends to mention your name when they talk to us.

Is your Current Computer due for an Upgrade? Time for ex-lease computer

Ex-lease desktop computers, laptops and monitors for sale

We can source some great deals on ex-lease desktops, laptops and monitors.
Why buy new when for half the price you can get ex-lease!?!
The machines are ex-business-lease with being a maximum of 3 years old.

Perfect for school, home and business use!

Currently in stock we have:

HP 8200 Elite ex-lease SFF / Intel Core i5 2400 3.1GHz / 4GB RAM / 250GB HDD / DVDRW / Windows 7 Pro (3 Month RTB Warranty) – $400.00+GST

    – Upgrade to 500GB HDD and Wifi – $100.00+GST ($115.00)
HP desktop
Dell P2011ht ex-lease 20″ Wide Screen Monitor – VGA/DVI (3 month RTB warranty) – $80.00+GST Dell monitor
At these prices – why not upgrade? Add in a Solid state drive to increase speed and reliability – SATA3 2.5″ 120GB Intel 540 Series SSD (5 Year RTB Warranty) – $99.00+GST Copy (2) of hdd-ssd-2
Security is a must – we recommend ESET NOD 32 Anti Virus. A 12 month license is only $60.00+GST. Further discounts are given for 2-3 year licenses and renewals. eset_nod32_antivirus
We can copy data from your old computer for nominal rates, please feel free to call to discuss the options with us.

5 Safe Online Shopping Tips for this Holiday Season online-shopping-660x330

If Black Friday is the traditional holiday shopping kickoff for bricks (i.e., brick-and-mortar stores), then Cyber Monday is considered the kickoff for clicks. This term was coined for the phenomenon involving the Monday after Thanksgiving in the states – the one day out of the year when people rush to work… so they can use their high-speed office computers to take advantage of fantastic online sales.
Though it’s still a massive holiday sales day, thanks to huge deals and free shipping, Cyber Monday is really just the beginning of the online holiday shopping season.
Now, people shop all season long from the convenience of their couch, commuter train or local coffee shop, using phones, tablets and other mobile devices
In a recent survey of 1,215 mobile device users, Webroot found that 50 percent of respondents are likely to purchase holiday gifts using their smartphones or tablets this shopping season – up from 22 percent who did so in 2010.
There is no better time to shop online than the holidays, when the hoards of shoppers can sap your energy and holiday spirit. But the Grinch may be stealing more than the presents from Whoville; he might be stealing your personal information if you don’t take precautions for safe online holiday shopping.

5 safe online shopping tips:

1. Ho-ho-hold on before you click on a link delivered to you in an email. Can’t wait to buy that Chia Pet for 80 percent off? Beware clicking on links you receive from unfamiliar websites. It could be a “phishing” scheme, where shoppers who click through are led to a false site developed to steal their data. If the deal is too good to pass up, enter the website name by hand into your browser.
2. Santa’s watching! And so are thieves unless you lock your device. Webroot found that a surprising 53 percent of respondents leave their devices unlocked, which can expose their personal information to prying eyes. Most devices request that you lock it with a password or code; take advantage of this feature to keep your information secure.
3. ‘Appy holidays: For safe online shopping, make sure your apps are downloaded from a trusted source, such as the Android Market, Apple App Store or the Amazon App Store. When you download the app, it will ask for various “permissions.” Be sure to read through them and note whether they make sense… for example, does a shopping app need access to your contact list? Another way to check on the safety of apps is to read through the feedback in the comments section of the market and choose apps with a high rating.
4. There’s no place like home for the holidays… for safe online holiday shopping. Remember, a secure network connection – like that in most homes or workplaces – is ideal. Public Wi-Fi can be hacked by someone with the right tools, exposing your passwords, billing information and other sensitive data. Therefore, if you’re using a public connection, it’s best to limit yourself to window-shopping and price comparing, rather than buying.
5. Deck your halls: A security app is more than ornamental window dressing -it’s vital for online shopping. Webroot found that only 40 percent of respondents have a security app installed on their smartphones and tablets, putting their devices and personal information at risk. Take a hint from older surfers: While younger users more often use their devices for shopping – to place orders, compare prices and download coupons – the survey found that users ages 50 and older were more likely to have security on their device.
Above all, to stay healthy and wealthy, you’ve got to be wise. Just as you would exercise caution with your wallet and belongings in a crowded store, remember to be as vigilant in the World Wide Mall. Keep your cyber information secure while enjoying safe holiday shopping online. The number one way to protect your device and data is to install mobile anti-virus software and make sure it is up to date. In fact, it just might be the perfect gift for everyone on your shopping list!
By Cathie Ericson

 

Virus Removal

Posted on: 11/04/2016 | by: Arlou

Do you suspect your laptop or computer has a virus? Is it running slow or do random windows pop up as you browse the web? Your computer may have an infection, or two. The good news is this can be fixed with a few helpful tips and programs. During this four-step process, Computer Troubleshooters guides you through the actions you can take to remove these irritating computer viruses.

4 Steps to Virus Removal – please note this information is regarding simple virus and malware removal – if you have a Ransomware virus such as Cryptolocker or a Locky variant we immediately recommend you turn off your computer and disconnect from the internet then seek professional advice from Computer Troubleshooters on Cryptolocker removal and data recovery, or risk losing all your data.

Step 1: Enter Safe Mode

To enter into Windows Safe Mode, first shut down your laptop. Turn it back on and as soon as you see anything on the screen, press the F8 key repeatedly. The Advanced Boot Options menu will appear, select Safe Mode with Networking, and then press Enter.

If you have Windows 8 or Windows 10, at the Windows login screen, select restart and hold down the Shift key. A window with options to troubleshoot your system will appear and you can choose the option to boot into Safe Mode.

If you log in and see a black screen, press CTRL, ALT, DEL to bring up the selection screen, and choose logout and then restart. Next, hold down the Shift key and select choose Safe Mode.

Step 2: Delete Temporary Files

Deleting any temporary files that you have on your laptop will speed up the virus scanning, free space and can even remove malware. Select Start > All Programs > Accessories > System Tools > Disk Cleanup > Select Delete Temporary Files

Step 3: Download and Run Malwarebytes

First, download, install, and update Malwarebytes onto your laptop. Once the program opens, keep the default scan option “Perform Quick Scan” selected and click the Scan button. Although it offers a full-scan option, Malwarebytes recommends that you perform the quick scan first. Depending on your device, the quick scan can take about 5-20 minutes and the full scan about 30-60 minutes.

If the quick scan does not find any infections, it will show you a text file containing the scan results. If you still think that your laptop has a virus, consider running a full scan. If Malwarebytes finds any infections, a dialog box informing you of the detection will appear. To see the files detected, select Scan Results. It automatically removes the infections that are known to be unsafe. If you want to remove other identified items, select those as well, and then click Remove Selected.

After removing the viruses, a list of the scan and removal results will appear. Review the results to confirm that the antivirus program successfully removed each item. Malwarebytes may prompt you to restart your laptop to complete the removal process.

Step 4: Tying Up Loose Ends

Your laptop should now be free of viruses, but your device may not be free of the effects the infection created. You may experience glitches to a particular search engine or homepages may come up that you did not choose. It is vital that you change all of your passwords and login data for anything that contains personal information like email and social media accounts.

If you are still having issues with your laptop or experiencing virus related behaviours, such as pop-ups or slow operation, get your device serviced at your local Computer Troubleshooters.

Of course, if removing the virus yourself seems dangerous & complicated or just don’t have the bandwidth to DIY, we can do it for you.

Alternatively, on our managed plans you get Anti-Virus and Malwarebytes included so they prevent the infections in the first place. Prevention is always better than cure.

We are here to advise you with the best security services and can install security measures on all of your computers and devices, provide information about online safety, place hardware to protect your private information and more! To keep your devices protected from hackers and viruses, call your local Computer Troubleshooters office today!

Happy Halloween! – October 2016 Newsletter

Posted on: 10/31/2016 | by: Graham

 

 

 

Computer Troubleshooters annual Asia Pacific Conference CTS Aussie Conference

Over the weekend of the 15th of October, Sara and Dan made it over to Adelaide to partake in our Australian annual conference.

We had some fantastic support from our suppliers to make these events possible. Of course there was a great social dinner and awards evening to congratulate the franchises on all their hard work.

 

Check out our Facebook page to keep up to date with all our latest news:
https://www.facebook.com/ctseast

Who do you know who needs a….?

VenusBusiness Alliance

 

 

 

 

Computer Troubleshooters are proud to be a member of two business networking groups.
Venus and Business Alliance are business networking organisations that allow us to develop lasting relationships with many professions that you may be looking for.

From a plumber or printer, lawyer or mortgage advisor; we can recommend a professional that you can trust.

Every month we will recommend a professional that will be able to help you!

(Let them know that they were recommended by Computer Troubleshooters)

Celebrating Life Photography

Celebrating Life

 

 

 

 

Maree Bryant
maree@celebratinglife.nz
http://celebratinglife.nz

Celebrating Life Photography is not just about those cork-popping moments but the moments in-between. It is about appreciating our loved parents, grandparents, brothers and sisters, our precious children, our treasured friends, lovers, partners, husbands and wives, and yes, even our wonderful pets. Stopping for a moments and capturing the uniqueness of these special relationships is important for we never know what life may bring us tomorrow.

An awesome photograph is a powerful thing. It takes us back in time, evoking memories that could otherwise fade.

Maree comes for an award winning and highly successful professional photographic background.

Contact Maree now to discuss that perfect present for your loved ones.

Spread the Word!  Spread the word

Did you know, if you refer someone to us that we send you a $20 coupon?
In appreciation for the referral we send you a coupon to use or to give to someone else to use on their next job with us.
But the trick is that we need to know! So spread the word and remind your friends to mention your name when they talk to us.

Is your Current Computer due for an Upgrade? Time for ex-lease computer

Ex-lease desktop computers, laptops and monitors for sale

We can source some great deals on ex-lease desktops, laptops and monitors.
Why buy new when for half the price you can get ex-lease!?!
The machines are ex-business-lease with being a maximum of 3 years old.

Perfect for school, home and business use!

Currently in stock we have:

Dell E6430s 14″ ex-lease laptop / Intel Core i5 3320m @ 2.6Ghz / 4GB RAM / New 240GB SSD / DVDRW / Wifi / WebCam / Windows 10 Pro (3 month RTB warranty) – $520.00+GST

    – All ex-lease hardware comes with a 3 month RTB warranty – Upgrade to 1 Year Warranty – $120.00+GST ($138.00)
Dell laptop
HP 8200 Elite ex-lease SFF / Intel Core i5 2400 3.1GHz / 4GB RAM / 250GB HDD / DVDRW / Windows 7 Pro (3 Month RTB Warranty) – $400.00+GST

    – Upgrade to 500GB HDD and Wifi – $100.00+GST ($115.00)
HP desktop
Dell P2011ht ex-lease 20″ Wide Screen Monitor – VGA/DVI (3 month RTB warranty) – $80.00+GST Dell monitor
At these prices – why not upgrade? Add in a Solid state drive to increase speed and reliability – SATA3 2.5″ 120GB Intel 540 Series SSD (5 Year RTB Warranty) – $99.00+GST Copy (2) of hdd-ssd-2
Security is a must – we recommend ESET NOD 32 Anti Virus. A 12 month license is only $60.00+GST. Further discounts are given for 2-3 year licenses and renewals. ESET Man
We can copy data from your old computer for nominal rates, please feel free to call to discuss the options with us.

 

 

Happy Halloween! Tips and Tricks halloween 2

Life-Changing Windows Keyboard Shortcuts

Press: To:
Ctrl + C Copy item to clipboard
Ctrl + X Cut the selected item
Ctrl + V Paste the copied item
Ctrl + Z Undo your last action
Ctrl + A Select all
Ctrl + P Opens print options
Ctrl + Mouse scroll wheel Zoom in, zoom out
F5 Refreshes your current folder or Web page
Alt + Tab Cycles through currently-open programs
Ctrl + T Opens a new tab in all major Web browsers
Windows Key Display or hide the start menu
Windows Key + D Show the desktop

“+” indicated press one key at the same time as another key

 

A Halloween trick: Turn your computer display upside down

Press CTRL+ALT+DOWN ARROW and suddenly their computer will flip. Or try sideways as well and watch them freak out.

Computer Troubleshooters is Here to Help!  Computer Help

We are here for all your technology needs. From a single home computer to twenty business computers, we can help!
For a small monthly fee we can look after your computers, security and backup for you.
We set up systems for you, and most importantly, we monitor them to make sure they are working.

Are you sick of worrying about your computer?

Laptop head small

 

 

Your peace of mind depends on your computer reliability. You need us to deliver proactive services that not only keeps your computer up and running, but running effectively and efficiently.

HOST logo

Includes features such as: 

Security Monitoring
Licenses for antivirus and antispyware software with monitoring.
Security patch management ensures your operating systems are up to date and not exposed to vulnerabilities.

Backup implementations and monitoring
Backups are managed and monitored daily and includes a cloud based backup up to 3GB of data, additional data can be added when needed.

Regular maintenance
Defragment of hard drives, deletion of temporary files and internet debris, removal of unwanted cookies, spyware and viruses.

Remote support
CTS can minimise disruptions to your life by remotely resolving issues using a secure system, thus reducing expensive onsite visits when there is a crisis
If an issue arises that requires on-site assistance, prior in-depth knowledge allows CTS to send fully prepared specialists who can resolve the issue faster than ever before

For any further information or if you would like us to send out our brochure please contact us!

 

 

Business Continuity Planning (BCP) – Surviving a Disaster

Posted on: 09/29/2016 | by: Arlou

Protecting your business from disaster seems like an obvious strategy to reduce the risk of failure. How many businesses have a Business Continuity Plan to minimize loss in the face of disaster?

What are the 5 key risks to business?

  • Natural Disaster – fire, flood, earthquake, & cyclone.
  • Security Breach – burglary, employee theft, vandalism & cyber-attack.
  • Equipment Failure – infrastructure failure (sprinkler systems), IT hardware failures, broadband & utility failures.
  • Compliance Breach – privacy, data confidentiality, data retention, tax, & OHS.
  •  Operational Breakdown – data loss, product recall, & service delivery failure.

Most of these risks effects on your business are predictable so you should be able to determine the correct course of action to minimize the impact an event on your business.

Focusing on the IT side of the risk mitigation:

  • Natural Disaster – Offsite replication of data & cloud based infrastructure.
  • Security Breach – Unified Threat management & scheduled backup of systems & data.
  • Equipment Failure – Redundancy of broadband links & standby hardware.
  • Compliance Breach – Centrally controlled IT security polices, user access & data retention.
  • Operational Breakdown – Standby hardware & UPS power systems.

How can this be achieved in SMB Business?

Many of these goals can be achieved by using off the shelf solutions & professional IT support. Most businesses have similar IT requirements and can achieve a large number of BCP goals by simply implementing an ecosystem approach like Microsoft Office 365. Office 365 is a hybrid cloud solution that provides hosted email & file storage that can means some goals such as backup, redundancy, compliance & operational control can be easily maintained in the face of a disaster. Office 365 is controlled from a remote central console so other areas such security policies, user access, and data retention can be maintained remotely by an outsourced IT specialist. Of course, some of these risks remain within your premise and need to be assessed by an experienced IT person who can make recommendations as part of your plan. These would include plans for local backups, on site essential server replication to an offsite location, local user internet protection & core business application protection & data backup.

IT Assessment Recommendations

Ideally you should get an IT professional to look at your business as part of a bigger review of your operations with other experts. However just getting an IT assessment done on your business and listings their recommended solutions for to each type of risk outlined above will at a minimum will give you sense of the solutions and the time taken to recover.

Your Business Continuity Plan

Your BCP should be also part of your business strategic plan that in IT determines the longer term structure and IT risk that is acceptable to your business. In reality getting an IT assessment with a view to accepting an off the shelf solution like Office 365 with support by IT professional may provide 80% of the IT BCP plan with the local premise solutions evaluated individually, Talk to your local Computer Troubleshooters about doing an IT assessment to keep your business running smoothly if you’re suddenly without your technology.

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